Shipping policy
Shipping Policy
Last Updated: August 2, 2026
Order Processing
Thank you for shopping with EmeraLumi!
All orders are processed within 5-10 business days (Monday through Friday, excluding holidays). Once your order has been processed, you will receive a confirmation email with your tracking information.
Please note that processing time is separate from shipping time.
Shipping Times
Estimated delivery times are:
- United States: [5–10] business days
- Canada: [7–15] business days
- International: [10–20] business days
Shipping times are estimates and may vary due to weather, customs, carrier delays, or other unforeseen circumstances.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free Shipping: Unavailable at this moment
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If you notice an error, please contact us as soon as possible at EmeraLumi. We cannot guarantee changes once an order has begun processing.
Orders returned due to an incorrect or incomplete address may require additional shipping fees to be reshipped.
Lost, Delayed, or Stolen Packages
Once an order has been handed over to the shipping carrier, EmeraLumi is not responsible for delays caused by the carrier.
If your package appears to be lost, please contact us and we will do our best to assist you in working with the carrier.
If tracking shows your package as delivered but you have not received it, please contact the shipping carrier first. We recommend checking with neighbors or your local post office before reaching out.
International Shipping
International customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their country’s customs office.
These charges are not included in the purchase price or shipping cost.
Multiple Shipments
Depending on product availability or supplier locations, your order may arrive in multiple packages. If this happens, you will receive separate tracking information for each shipment.
Shipping Delays
While we strive to meet our estimated delivery times, occasional delays may occur due to high order volumes, severe weather, customs processing, or carrier issues.
We appreciate your patience and understanding.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: EmeraLumi@gmail.com
We aim to respond within 24–48 business hours.
Thank you for choosing EmeraLumi!